A health care professional is someone who is skilled to provide manual therapy for the rehabilitation of the spine, soft tissues and other joints. The existence of chiropractic clinics has been very controversial because they compete with mainstream medicine. One thing to note is that chiropractics believe that diseases in the neuromusculoskeletal can be cured by spinal adjustments done by exercises, massages and consistent ice therapy. Although chiropractic “medicine” is not duly recognized by the World Health Organization, patients still attest to its efficiency. As a result, the chiropractic industry is one of the 25 fastest growing industries that need a reliable answering service.
How the Chiropractic Industry Benefits from an Answering Service
It creates lasting first impressions.
This technology can help a chiropractor achieve optimum office automation that frees employees from the task of constantly answering phone calls. Automation software can be customized to fit the needs of chiropractic patients and practitioners. This means that instead of using the usual scrip followed by medical clinics, a few tweaks would help the chiropractic clinic get the most information from a simple phone call. There are patients who might get transferred directly from insurance agencies and being greeted with the automated system that you have in place will be their first contact with your business, it has to be a memorable experience. So if you choose an automated service that has not been programmed for a chiropractic clinic, you might end up losing potential customers. I strongly suggest you to visit Eden Prairie Chiropractic Clinic to learn more about this.
It addresses under-staff issues.
And because your staffs will no longer have to spend hours on the phone, then they can do other administrative tasks such as entertaining on-site patients, assisting the health care professional and even processing paperwork. As such, the possibility of under-staffing is greatly reduced despite an absent employee. This, then, guarantees a high turn-over rate.
It is responsive to the needs of your calling patients.
Since this technology is responsive to the needs and commands of calling patients, then you will have more appointments set. Patients would love to speak with a live person but in the event that no one is available to take their call, they would appreciate an automated service that goes straight to the point with only a few buttons to press to get their business over and done with.
It separates calls based on urgency.
It is also important that you choose an answering service that has been programmed to separate emergency and non-emergency calls. Although chiropractic professionals do not perform surgical procedures, there are still instances when emergencies happen and in these situations it is only right that the patient be connected with the concerned chiropractor without any delay.
It can handle multiple calls 24/7
As a business, you have to create a balance between quality service and smart business strategies. One way to ensure that you capture all calls from current and future patients is to have an answering service that works tirelessly 24/7. Since it’s automated, it can handle multiple calls at once and then automatically transfer all data to a central database for later use.